PrimeTechUSA Premium Tech Support – Monthly ($8/mo) - BILLED ANNUALLY
Get fast, reliable help when you need it, without the frustration.
Our Premium Tech Support gives you direct access to our team for troubleshooting, setup, and ongoing support for your PrimeTechUSA products. Whether you're setting up for the first time or fixing an issue, we’ll guide you step-by-step, or handle it for you.
What you get:
Priority response times
1-on-1 troubleshooting (chat , phone or email)
Step-by-step guidance for setup & issues
Help with network, software, and device connections
Real support from real people (no scripts)
Perfect if you want peace of mind knowing help is always there.

 
PrimeTechUSA Priority Setup Session – ONE TIME ($100)
We handle everything for you—start to finish.
This is our full “done-for-you” experience. We’ll remotely connect to your computer and take care of the entire setup, so you don’t have to figure anything out.
Includes:
Complete device + software setup
Network configuration & connection troubleshooting
Employee/user setup (up to 5 employees)
System testing to make sure everything works properly
Live walkthrough so you understand how to use it
You sit back, we’ll get it fully up and running.
 
 
A Few Important Notes
Premium Tech Support is an optional upgraded support service. All PrimeTechUSA customers still receive standard product support with their purchase. This plan is for customers who want faster responses, more hands-on help, and extra peace of mind during setup or troubleshooting.
 
We do our best to help as quickly as possible, including outside normal business hours when available. However, immediate live support is not guaranteed on weekends, holidays, or after-hours. Premium Support requests are prioritized and handled as soon as our team is available.
 
For remote setup sessions, customers must have their device, computer, internet connection, software, and any required login/admin access ready. Some issues may be caused by local network settings, antivirus software, Windows settings, routers, internet providers, or other third-party systems outside of our direct control, but we’ll do our best to guide you through the process.
 
Premium Support is for PrimeTechUSA products and related setup/troubleshooting only. Warranty claims, product replacements, and defective product issues are handled separately under our product warranty policy.