Question 1

What IP Adresses do I need to add on the Time Clock Device?

Accepted Answer

Server Address:

1. Navigate to the menu screen by pressing on the MENU button and verifying you are the admin by your fingerprint. If there are not users registered on the machine nor admins, simply press the MENU button to access the menu.
2. Scroll to COMM. Menu option and click ‘ok’
3. Click on ‘Cloud Server Settings’
4. Scroll down and change the Server Address to your computer's local IPV4 address found on a previous step.
	a. Example IP: 192.168.1.100
5. Ensure the port number is set to 80.

Gateway & IP Address:

1. Navigate to the menu screen by pressing on the MENU button and verifying you are the admin by your fingerprint. If you have not set up admin privileges or any employees yet, you can simply enter the menu by pressing the MENU button.
2. Scroll to COMM. Menu option and click ‘ok’
3. Click on ‘Ethernet’
4. Scroll to ‘Gateway’ and ensure you input the same IP address as your ‘Default Gateway’ found in an earlier step on your computer.
	a. Example IP: 192.168.1.1
5. Scroll down to ‘IP Address’. This is where you’ll assign an IP address for your machine. The assigned IP address must start with your ‘Gateway’ Prefix (the first three sections of your Gateway IP).
	a. For example, if your Gateway IP is 192.168.1.1, the prefix is 192.168.1. Knowing this, and that your IPv4 address is 192.168.1.100, you can assign the machine's IP address by combining the Gateway prefix with a unique number that is outside the range of the last number in your Gateway IP and IPv4 address. 255 is the highest number you can choose. For instance, if you choose 150, the machine's IP address will be 192.168.1.150.
	b. BEFORE ASSIGNING the IP address to your timeclock, ensure this new IP address is not already used in your network. On your desktop, click on the windows search bar and type in "Command Prompt", open it and type in "arp -a". You should see a list of IP addresses, ensure the one you plan to assign does NOT already exist on that list. Once you've confirmed that, go ahead and assign your new Machine IP Address

Question 2

Device won't connect to software - red 'status' bubble

Accepted Answer

Troubleshooting: TimeClock Fails to Connect (Red Status Bubble)
If your TimeClock fails to connect and shows a red status bubble, the issue is most likely due to one of the following:

• Turn off HTTPS in the MENU -> PC Connections -> Disable HTTPS
 • The IP address is incompatible with your current network settings.

Step-by-Step Fix:

NOTE: Ensure HTTPS is disabled in your TimeClock. Menu→ COMM→PC Connections, ensure "HTTPS" is disabled.
1. Assign a New IP Address to the TimeClock
 Choose a new IP address by following these guidelines:
 • It must be outside the range of your computer's current IPv4 address and Default Gateway.
 • It must not be currently in use on your network.

2. Check if the IP Address Is Already in Use
 • Click the Windows Search Bar, type "Command Prompt", and open it.
 • Type: arp -a and press Enter.
 • A list of IP addresses will appear. Make sure the new IP address you plan to use is not listed.

3. Enter the New IP Address
 • Input the new IP address directly into the TimeClock.
 • On your computer, refresh the TimeClock software screen. If this doesn't work, remove the device on the software and add it back with the new assigned IP address for the timeclock.

4. Still Not Working?
 • Try using another unused IP address and repeat the steps above.

5. Need Help?
 • If you're still having trouble, don’t worry — reach out to our support team for assistance.

Question 3

Device won't connect to software - Yellow 'status' triangle

Accepted Answer

A yellow triangle generally means you've assigned Area #1 (Not Authorized) to your timeclock in the software.

Fix: Create a new area and assign this new area to your timeclock during the pairing process.

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